AI to help issue personal documents to Kazakhstanis

Kazakhstan’s Ministry of Digital Development, Innovations and Aerospace Industry will enlist the help of artificial intelligence (AI) to issue personal documents to Kazakhstanis, head of the ministry Bagdat Mussin said Tuesday, Kazinform News Agency reports.

In the era where everybody starting from senior citizens to children are frequent users of social media, WhatsApp or Telegram, our goal is to enhance the quality of public services provided to the population, Minister Mussin said at the Government’s meeting.

He emphasized that public services should be simple and user-friendly.

To this end, the ministry, according to Mussin, is introducing AI, such as ChatGPT, in order to ensure the personal documents are issued and all questions of the population related to the process are answered day and night.

Mussin added that the ministry is also working on developing new formats of services for businessmen.